619-334-6395
 

Frequently Asked Questions

Q: Does the price include set up and delivery?

A: A small delivery fee, if any, will be shown on your reservation form based on your zip code.  Additional fees may apply for areas farther out or for special reservations such as rides (based on a per mile basis.)

Q: Do you deliver to other cities?

A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high.  Please call our office for a current quote.

Q: Does the rental time include your set up time?

A: No. We arrive early to set up so you get the entire rental time to play.  

DO NOT PUT WHAT YOU THINK SETUP TIME SHOULD BE AS YOUR START TIME!!!!!

Q: When do you set up?

A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. To ensure we have time for everyone we have a policy of delivering as early as 7 am and pickup before 10 pm.  For some days, we may need to deliver items the day before to make everything fit the schedules.  If this happens, we will notify you of this and give you the option to have delivery early or to cancel.

Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?

A: No. The jump should be clean when you get it. We have cleaners on staff and hand wash after every rental. 

Q: Do we have to keep it plugged in the entire time?

A: No if you are not using the equipment except for items that require to be inflated all the time (example, waterslide since the water will drain out) and during windy situations where wind creates a safety issue with it inflated. Yes, once you plan on using the equipment. The blower keeps air in the jump unit the entire time. Once unplugged they deflate. We require an outlet within 100´ of the unit or a generator.  Thin cords can pop your circuit breaker so we bring our own heavy duty cords.

Q: What about parks? Do parks have electricity?

A: Most parks do NOT have electricity. If you want to set up at a park, you need a 3500 watt minimum generator. We rent generators at a reasonable cost. Also, most parks are first come, first serve so get your spot early in the day.

Q: What parks do you service?


A:  We have reduced our park delivery locations for rentals to parks in the East County area (El Cajon, Lakeside, Santee, La Mesa).   The city of San diego parks are making it more difficult to us by requesting us to verify your permits before we allow you to reserve.  This is not something we wish to partake in at this time.  The City of Poway is requiring use of sandbags instead of stakes and that is against our company policy for items on grass.  My apologies to those who like our services but we are unable to provide for.
 

Q: What payments do you take?

A: Credit Cards at the time you place your reservation or cash / company check at delivery.  We do not accept personal checks and drivers cannot accept credit cards at time of delivery.  For cash, please have exact change as our drivers do not carry cash.

Q: What if we need to cancel?

A: Please check out our policies page for details.

Q: Do you require a deposit?

A: Yes all orders require a non refundable $50 deposit for orders $499 and less and a 50% deposit for orders $500 or more.  Please see the cancellation policy on the Policy Page for information regarding cancellations.   

All RAIN cancellations must be made BEFORE 8 PM the night before your event.  All cancellations must be made by calling the office at 619-334-6395 and leaving a message.  If you do not cancel, you are responsible for the cost of the rental.  
There are no refunds.

Q: How big are the jumps?

A: Our jumps vary in size depending on the unit.  Most of our jumps are 15´x15´ or larger.  Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump and the children using it. 

Q: What about the big jumps? Any special requirements?

A: Check the requirements listed with each jump. Also, make sure you have at least 3 ft access to the area where it will be set up (more space for large items may be required.) The inflatables can weigh up to 1200 pounds so we need a clear path with ample room.

Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on sand. If placing equipment on concrete, please try to have the entrance over grass for safety if possible.

Please note that Artificial Grass is NOT grass and needs to be listed as concrete/asphalt.

 

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office.  If you want a copy of the safety sheets for the item (s) you rented, send an email requesting them.  The driver will have a copy with him as well.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no.  You are not responsible for normal wear and tear on our units.  Seams may develop tears in high traffic areas over a period of time.  If this happens please alert us at once so we can remedy the situation.  If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds, having toys or sharp objects in the unit) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars.  We don´t want you or us to be in that situation so we rely on you to provide supervision at all times. 
 

Still have a question? Send an email to Funbounce@juno.com