Q: Does the price include set up and delivery?
A: A small delivery fee, if any, will be shown on your reservation form based on your zip code. Additional fees may apply for areas farther out or for special reservations such as rides (based on a per mile basis.)
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q: Does the rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.
DO NOT PUT WHAT YOU THINK SETUP TIME SHOULD BE AS YOUR START TIME!!!!!
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. To ensure we have time for everyone we have a policy of delivering as early as 7 am and pickup before 10 pm. For some days, we may need to deliver items the day before to make everything fit the schedules. If this happens, we will notify you of this and give you the option to have delivery early or to cancel.
Q: We have stairs:
A: Stairs: We have a "NO STAIRS POLICY". We try to accomodate all of our customers but please remember this at the discretion of the driver. Inflatable range from 100 to 1000 pounds. Locations without stairs but still have a lower or upper field where you wish to setup the equipment falls under the same policy as those with stairs. Be sure to consider this prior to making your reservation since you are still responsible for the canceellation fees.
Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. We have cleaners on staff and hand wash after every rental.
Q: Do we have to keep it plugged in the entire time?
A: No if you are not using the equipment except for items that require to be inflated all the time (example, waterslide since the water will drain out) and during windy situations where wind creates a safety issue with it inflated. Yes, once you plan on using the equipment. The blower keeps air in the jump unit the entire time. Once unplugged they deflate. We require an outlet within 100´ of the unit or a generator. Thin cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What parks do you service?
A: Sorry, but we have decided not to service parks for private events at this time. We need our drivers to come back before we can accept private parties at parks due to the time restraints placed on us to work around your schedule.
Q: What payments do you take?
A: Credit Cards AT the time you place your reservation. Cash / company check at the time of delivery. We do not accept personal checks and drivers cannot accept credit cards at time of delivery. For cash, please have exact change as our drivers do not carry cash. In the past we used Paypal for credit card processing but cancelled them due to non return of fees. Seems that other agencies have adapted the same policy and once the batch processes, we cannot get the fees back. Any refunds made to reservations that used a credit card will be refunded minus the credit card fees. No credit card fees will be refunded.
Q: What if we need to cancel?
A: Please check out our policies page for details.
Q: Do you require a deposit?
A: Yes all orders require a non refundable $50 deposit for orders $499 and less and a 50% deposit for orders $500 or more. Please see the cancellation policy on the Policy Page for information regarding cancellations.
All RAIN cancellations must be made BEFORE 7 PM the night before your event. All cancellations must be made by calling the office at 619-334-6395 and leaving a message. If you do not cancel, you are responsible for the cost of the rental. There are no refunds.
Q: How big are the jumps?
A: Our jumps vary in size depending on the unit. Most of our jumps are 15´x15´ or larger. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump and the children using it.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least 3 ft access to the area where it will be set up (more space for large items may be required.) The inflatables can weigh up to 1200 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on sand. If placing equipment on concrete, please try to have the entrance over grass for safety if possible.
Please note that Artificial Grass is NOT grass and needs to be listed as concrete/asphalt.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office. Attached to the reservation confirmation email is a safety sheet for your equipment (if one is available). You can read this in advance to see if you have any questions and you can print it out for the guests to view at your event. If you do not have a printer and need us to also provide one with your contract on the date of your event, please notify us by email in advanceof your event date.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds, having toys or sharp objects in the unit) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation so we rely on you to provide supervision at all times.
Q: I am not showing the discount for a regular fun bounce after applying my discount code
A: Sorry, due to the higher wages and taxes we pay on employees, we could no longer offer it with a discount. We have kept the price under $100 since we started in 1995 and wages, cost of vehicles, etc have gone up a lot since then. We are trying to keep it there to make sure it is affortable to most customers, even though we have shown losses on some deliveries at that rate. We are not sure if we will continue the regular fun bounces in the future or move to combos becoming the new standard.
Q: I can't remember my discount code. What are they again?
A: Current Discount Codes are: Repeat (for repeat customers), For Firefighters, Police, Military, Border Patrol put the word Fire, Police, Military or Border Patrol. For Scripps Hospital Employees, put Scripps. For non profit agencys and Leagues, put Non Profit. Discount codes need to be applied at the time of reservation and are subject to verification.
Please remember that not all items qualify for a discount. You will see the discounted amount deducted from the total at checkout.
Still have a question? Send an email to Funbouncerentals@gmail.com